General support
Questions about features, billing, your account, or anything that does not fit the other two boxes.
support@ainoratrading.comReply within 1 business day
Get in touch.
We read every email. Most messages get a reply within one business day. No tickets, no chatbots, no escalation scripts.
Inbox monitored daily
- < 1 business dayfirst response
- Emailchannel
- Mon to Fri · UTCoffice hours
- CompliantGDPR / CCPA
Pick the right inbox
Three addresses, three reply windows. Routing to the right one gets you a faster, better answer.
Refunds & cancellations
14-day money back on Pro and Elite. Email us within 14 days of purchase. No questions, no retention scripts.
support@ainoratrading.comReply within 4 business hours
Privacy, legal & data
GDPR / CCPA data requests, account deletion, legal correspondence, and security disclosures.
privacy@ainoratrading.comReply within 3 business days
What to expect
How we work the inbox, and what helps us help you faster.
Email is the only channel
No phone, no live chat, no ticketing portal. We keep the team small and the prices low. Email keeps it that way.
Reply windows are real
We aim for under 24 hours on support, under 4 hours on billing and refunds, and 3 business days on legal matters.
Security disclosures
Found a vulnerability? Email privacy@ainoratrading.com with details. We coordinate disclosure and acknowledge in 72 hours.
Before you write
Quick answers to the questions we get most often. If yours is not here, please email us.
Still here? Send us a note.
One email gets to the right inbox. We will be back in touch in under one business day.